Last updated: 2025. This policy explains what personal information 9165 collects, how we use it, and the rights you have as a member in the Philippines.
When you register an account on 9165, we collect the personal details you submit — including your full name, date of birth, email address, mobile number, and any identity documents required for verification. This information is necessary to create and maintain your account, verify that you meet the minimum age requirement of 21 years, and comply with applicable Philippine regulations. We also collect information you provide when contacting our support team, such as the content of your messages and any attachments. Payment-related details — such as your preferred payment method and transaction history — are recorded to process deposits and withdrawals accurately and securely. You are responsible for keeping your registered information current; please update your account details if anything changes. We will never ask for your password through any communication channel, and any request for your password should be treated as suspicious and reported to us immediately. Providing accurate information is a condition of using the platform and helps us serve you better.
When you use the 9165 platform — whether on desktop or mobile — we automatically collect certain technical information to keep the service running smoothly and securely. This includes your IP address, device type, operating system, browser version, and session timestamps. We also record your activity on the platform, such as pages visited, features used, games played, and the duration of your sessions, which helps us identify technical issues and improve the overall user experience. Log data is retained for a limited period in line with our internal data retention schedule and applicable Philippine law. This technical data is not used to build marketing profiles sold to third parties. We use it internally to detect suspicious activity, prevent fraud, and ensure that the platform performs reliably for all Filipino members. If you access 9165 through a mobile browser, additional mobile-specific data such as device identifiers may also be recorded for security purposes.
9165 uses cookies and similar browser technologies to maintain your login session, remember your preferences, and gather anonymised analytics data about how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use key features such as logging in or accessing your account balance. Functional cookies remember settings you have chosen, such as language or display preferences, so you do not have to re-enter them every time you visit. Analytics cookies help us understand which pages are most useful to Filipino members and where the experience can be improved — this data is anonymised and not linked back to your personal profile. You can manage your cookie preferences through your browser settings, although disabling non-essential cookies will not affect your access to the core platform. By continuing to use 9165 after being informed of our cookiepractices, you consent to our use of cookies as described in this policy. For further questions about cookies, please visit our FAQ page.
The primary purpose for collecting your personal information is to operate the 9165 platform effectively and to manage your account in accordance with our Terms and Conditions. This includes processing your registration, verifying your identity, handling deposits and withdrawals in Philippine pesos (PHP), and maintaining an accurate record of your activity and transaction history. We use your contact details to send you important service communications — such as account verification emails, security alerts, and updates to our policies — which are not optional and will be sent regardless of your marketing preferences. Your data also enables us to apply responsible gaming controls, including the ability to enforce self-imposed limits or act on self-exclusion requests made through your account. We may use aggregated, anonymised data derived from member activity to improve platform features, fix bugs, and plan new services — this aggregated data cannot identify you personally. 9165 will not use your personal information for purposes beyond those described in this policy without first obtaining your explicit consent. If your account remains inactive for an extended period, we may contact you using your registered details to confirm whether you wish to keep the account open.
9165 uses your personal data to protect the integrity of the platform and the safety of all Filipino members, including through identity verification, transaction monitoring, and detection of unusual account behaviour. Where our automated or manual systems flag an account for potential fraud, money laundering, or Terms violations, we may use your personal information to investigate the matter and take appropriate action, including account suspension. We are required by applicable Philippine law and regulatory obligations to retain certain records — such as identity verification documents and transaction logs — for defined periods, even after you close your account. In cases where we are required by law, court order, or regulatory authority to disclose your information, we will comply with that obligation and, where legally permitted, we will notify you of the disclosure. We do not sell, rent, or trade your personal information to third-party advertisers or data brokers. Trusted third-party service providers — such as payment processors and identity verification partners — may access limited data strictly for the purpose of delivering their service, and all such partners are bound by confidentiality agreements. Your security is our priority, and all data transmissions between your device and the 9165 platform are protected using industry-standard encryption.
With your consent, 9165 may send you promotional communications about new features, platform updates, and offers available through pages such as Latest Promotions and Rewards. You can withdraw your consent to receive marketing messages at any time by updating your communication preferences through your account settings or by contacting the support team. Withdrawing marketing consent will not affect your ability to use the platform or receive essential service communications. We will never send unsolicited marketing to members who have opted out, and we do not share your contact details with third-party marketers. All promotional communications from 9165 will clearly identify themselves as coming from 9165 and will include an easy way to unsubscribe or manage your preferences. Members who have applied self-exclusion through the Responsible Gaming tools will not receive any promotional communications for the duration of their exclusion period. We aim to ensure that any communications we do send are relevant, respectful, and genuinely useful to Filipino members.
You have the right to request a copy of the personal information 9165 holds about you at any time. Once we receive and verify your request, we will provide the information in a clear, accessible format within the timeframe required by applicable Philippine data privacy law. There is no charge for a standard access request. We may ask you to verify your identity before releasing any data to prevent unauthorised disclosure to a third party. If you believe any information we hold is inaccurate or incomplete, you also have the right to request a correction, and we will update our records promptly upon verification. Keeping your data accurate benefits both you and the platform, so we encourage members to review their account details regularly. Requests can be submitted through the support team using the contact details provided in the footer of this page.
You may request that 9165 delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purposes it was collected, or if you withdraw consent and there is no other legal basis for processing. Please note that some data must be retained by law, such as identity verification records and transaction histories required for anti-money laundering compliance, and these cannot be erased on request even after account closure. Where full erasure is not possible, we will inform you of the specific records that must be retained and the reason why. All other data that is not subject to a legal retention obligation will be deleted promptly upon a valid erasure request. Submitting a deletion request does not affect your ability to re-register on the platform in the future. For full guidance on the erasure process, please visit our FAQ page.
You have the right to object to certain types of processing, including direct marketing, and to request that we restrict how we use your data while a complaint or correction request is being resolved. When you object to marketing communications, we will stop sending them without delay. Restrictions on other types of processing will be applied while we assess your objection, and we will inform you of the outcome. If we are unable to comply with a restriction request — for example, because the processing is required by law — we will explain the reason clearly. These rights can be exercised at any time by contacting the support team. 9165 is committed to responding to all data rights requests in good faith and within the timeframes set by Philippine data privacy regulations. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Where technically feasible and legally applicable, you may request a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider. This right applies to data you have provided to us directly and that we process on the basis of your consent or a contract with you. We will do our best to fulfil portability requests promptly and in a format that is genuinely usable. If the scope of your request is very large, we may need additional time and will keep you informed of progress. Portability requests can be submitted to the support team along with verification of your identity. Data provided in a portability transfer remains your responsibility once it has left our systems. For any questions about data portability or any of your other rights, the FAQ page is a good starting point.
9165 may update this Privacy Policy from time to time to reflect changes in the platform, applicable Philippine law, or our internal practices. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify active members through their registered contact details. Your continued use of the platform after an update constitutes acceptance of the revised policy. We encourage all members to review this page periodically so that they remain informed of how their data is handled. If you have any questions, concerns, or requests regarding this Privacy Policy or how 9165 handles your personal information, please reach the support team at: support at 9165.bio. For information about responsible gaming tools and how your account preferences are managed, please visit the Responsible Gaming page. Full details of the rules governing your use of the platform are set out in our Terms and Conditions.
Quick answers to what Filipino members most often ask about data and privacy on 9165.
If you have questions about your privacy rights, the FAQ page covers the most common queries. When you are ready to get started, registration on 9165 is free and takes only a few minutes.